People are moving online not only to find out information or share photos but to buy all kinds of things, from clothing to groceries. There are many reasons for the massive shift to e-commerce, but the biggest one is that people are searching for the best product at the lowest price. Plus, nobody likes to wait in line. But too many e-commerce businesses fail to address these basic incentives. They don’t emphasize the real value or discount they’re offering, they don’t present reviews or comparisons in an enticing way, and they segment the shopping experience into browsing, purchasing, and customer service, of smokeless tobacco brands rather than combining these areas into one seamless whole.
If you run an e-commerce business, then you’re in the right place at the right time, but competition is high right now and it’s only going to increase. In order to stand out and create a sustainable brand with real revenue, you need to be better than your competitors in terms of quality, pricing, customer service and more. My advice: don’t try to do this all yourself. There are already countless apps and other tools out there that can help you increase smokeless tobacco brands’ e-commerce conversions. The following three tools are great because you can use all of them on your site to provide a seamless customer experience.
There are tools designed to turn those cart-abandoners into dedicated customers of smokeless tobacco brands. You could call it a shopping cart recovery tool. The concept is very simple; tools that will help you capture the contact info from web visitors that abandon their carts after adding products to them, and send those visitors emails with reminders about how they can still purchase those products. The tool lets you set multiple times and dates to send reminder emails with their automated cart abandonment email campaigns. You can find what works for your customer base and adjust the campaigns for higher engagement, which leads to higher conversions. Developer’s love it too since it not only works with all major e-commerce platforms but also provides extensive documentation for custom integrations.
So far, we’ve been talking about automated engagement with potential leads, but now it’s time to talk about customer service. Good customer service increases both conversions for a product, the best filter tobacco in India and retention. What do I mean by good customer service? I mean answering every question that your potential customers can come up with and solving every issue that arises, but also offering ideas and solutions proactively before customers even ask. There is a great tool for answering customer questions in real-time. 61% of online shoppers are more likely to make a purchase of the best filter tobacco in India following a live chat session, and the tool enables live chat on practically any website. It even includes voice and video chat, which can help in making even more direct connections with customers. Such tools can help you retain your clients.